Privacy Policy

At Eco Local Tours, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services or visit our website.

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Passport details and nationality (for tour bookings)
• Emergency contact information
• Dietary restrictions and medical conditions relevant to your tour
• Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Device type and operating system
• Referral source

2. How We Use Your Information

We use your personal information to:

• Process and manage your tour bookings
• Communicate with you about your tours and travel arrangements
• Ensure your safety and meet legal requirements for tourism in Pakistan
• Provide customer support and respond to inquiries
• Send you travel information and updates (with your consent)
• Improve our services and website functionality
• Comply with legal obligations and government requirements

3. Information Sharing

We may share your information with:

• Local partners: Hotels, guides, and transport providers necessary for your tour
• Government authorities: When required by Pakistani law for tourism registration
• Emergency services: In case of medical emergencies or safety concerns
• Payment processors: To handle secure payment transactions

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate security measures to protect your personal information, including:

• Secure data transmission using SSL encryption
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure storage of physical documents

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your booking records
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Typically, we retain booking information for 7 years after your tour completion for legal and tax purposes.

6. Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• File a complaint with relevant authorities

7. Cookies and Website Analytics

Our website uses cookies to improve your browsing experience. These include:

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Preference cookies to remember your settings

You can control cookie preferences through your browser settings.

8. International Transfers

As an international tour operator, we may transfer your information outside Pakistan to:

• Process payments through international payment systems
• Communicate with international clients
• Use cloud-based services for data management

We ensure appropriate safeguards are in place for such transfers.

9. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a new “last updated” date.